Patient Rights and Responsibilities
The patient has the right to:
- Receive the care necessary to help regain or maintain his or her maximum state of health and, if necessary, cope with death.
- Expect personnel who care for the patient to be friendly, considerate, respectful and qualified through education and experience, as well as perform the services for which they are responsible with the highest quality of service.
- Expect full recognition of individuality, including personal privacy in treatment and care. In additional, all communications are records and will be kept confidential.
- Complete information, to the extent known by the physician, regarding diagnosis, treatment, procedure and prognosis, as well as alternative treatments or procedures and the possible risks and side effects associated with treatment and procedure.
- Be fully informed of the scope of services available at the facility, provisions for after-hours and emergency care and related fees for services rendered.
- Be a participant in decisions regarding the intensity and scope of treatment. If the patient is unable to participate in those decisions, the patient’s rights shall be exercised by the patient’s designated representative or other legally designated person.
- Make informed decisions regarding his or her care.
- Refuse treatment to the extent permitted by law and be informed of the medical consequences of such a refusal. The patient accepts responsibility for his or her actions should he or she refuse treatment or not follow the instructions of the physician or facility.
- Approve or refuse the release of medical records to any individual outside the facility, except in the case of transfer to another facility, or as required by law or third party payment contract.
- Be informed of any human experimentation or other research/educational projects affecting his or her care or treatment and can refuse participation in such experimentation or research without compromise to the patient’s usual care.
- Express grievances/complaints and suggestions at any time.
- Assistance in changing primary or specialty physicians or dentists if other qualified physicians or dentists are available.
- Provide patient access to and /or copies of his or her individual medical records.
- Be informed as to the facility’s policy regarding advance directives/living wills.
- Be fully informed before any transfer to another facility or organization to ensure the receiving facility has accepted the patient transfer.
- Express those spiritual beliefs and cultural practices that do not harm or interfere with the planned course of medical therapy for the patient.
- Expect the facility to agree to comply with Federal Civil Rights Laws that assure it will provide interpretation for individuals who are not proficient in English.
- Have an initial assessment and regular reassessment of pain.
- Education of patients and families, when appropriate, regarding their roles in managing pain; as well as potential limitations and side effects of pain treatment, if applicable.
- Have their personal, cultural, spiritual and/or ethnic beliefs considered when communicating to them and their families about pain management and their overall care.
The patient is responsible for:
- Being considerate of other patients and for assisting in the control of noise, eating and other distractions.
- Respecting the property of others and the facility.
- Reporting whether he or she clearly understands the planned course of treatment and what is expected of him or her.
- Keeping appointments and, when unable to do so for any reason, notifying the facility and physician.
- Providing caregivers with the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in the patient’s condition or any other patient health matters.
- Observing prescribed rules of the facility during his or her stay and treatment and, if instructions are not followed, forfeit of care at the facility.
- Promptly fulfilling his or her financial obligations to the facility.
- Identifying any patient safety concerns.
Patient Complaints or Grievances
To report a complaint or grievance you can contact the facility Administrator by phone at 203.234.7727 or by mail at:
North Haven Surgery Center
52 Washington Avenue, Suite #1
North Haven, CT 06473
If not satisfied with the response of the surgery center, you may contact the Complaint Supervisor at:
Connecticut Department of Public Health
Facility Licensing and Investigations Section
410 Capitol Avenue, MS# 12HRS
Hartford, CT 06134
Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman at:
Most procedures performed at North Haven Surgery Center are considered to be of minimal risk.
There are several types of Advance Directives, the most common of which are living wills and durable power of attorney.
It is the policy of North Haven Surgery Center, regardless of the contents of any Advance Directive or instructions from a health care surrogate or attorney-in-fact, that should an adverse event occur during your treatment at our facility, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. If this is not acceptable to you, please address this issue with your physician and anesthesiologist.
Disclosure of Ownership
North Haven Surgery Center has a number of physicians who have invested in our facility. The physicians who refer you to North Haven Surgery Center may have an ownership interest in the facility. You are free to choose another facility if you so desire.